Choose the perfect plan for your business. Scale up or down as needed with no hidden fees.
Choose from our two core support packages designed to scale with your business.
Perfect for small businesses getting started with professional support.
Comprehensive support solution for growing businesses.
Enhance your support package with these specialized services.
Comprehensive quality assurance testing for your support processes and customer journeys.
Custom chatbot configuration and training for your specific business needs.
Comprehensive customer experience audits with actionable recommendations.
Compare our plans to find the perfect fit for your business needs.
| Features | Basic | Full Support | Enterprise |
|---|---|---|---|
| Email Support | ✓ | ✓ | ✓ |
| Live Chat | − | ✓ | ✓ |
| Phone Support | − | ✓ | ✓ |
| AI Automation | Basic | Advanced | Custom |
| Response Time | 8 hours | 2 hours | 30 minutes |
| Monthly Tickets | 100 | Unlimited | Unlimited |
| Account Manager | − | ✓ | Dedicated Team |
| Custom Integrations | − | ✓ | ✓ |
| Advanced Analytics | − | ✓ | Custom Reports |
| White-label Options | − | − | ✓ |
| 24/7 Coverage | − | − | ✓ |
| SLA Guarantee | − | − | ✓ |
Common questions about our pricing and plans.
Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle, and we'll prorate any differences.
No setup fees for Basic and Full Support plans. We include free onboarding, setup, and training as part of all our packages.
Absolutely! We can tailor add-ons and integrations based on your needs — just reach out and we'll build a custom solution that meets your specific business requirements.
We offer discounted rates for long-term partnerships. Contact us to discuss flexible pricing options.
Join the growing number of businesses that have transformed their customer support with Elacris.
Book a Free Strategy CallPrefer email? Reach out anytime at hello@elacris.com — we're happy to help.